FAQ
Q ; Are your watches authentic?
A ; Luxe Watch U 4 offers 1:1 luxury-grade timepieces crafted with premium materials and Swiss-grade movements. While not affiliated with the original brands, our watches are built to deliver authentic design, precision, and durability that rival the originals.
Q ; How long does shipping take?
A ; We offer worldwide shipping. Most orders are processed within 2–5 business days, and delivery usually takes 7–15 business days depending on your location.
Q ; What payment methods do you accept?
A ; We accept PayPal, Zelle, Venmo, Apple Pay,CashApp, Wise,ACH,Crypto,and bank transfers. All transactions are securely encrypted to protect your payment information.
Q ; Do you ship internationally?
A ; Absolutely. Luxe Watch U 4 ships to most countries worldwide. All packages are trackable, and you’ll receive a tracking number once your order ships.
Q ; Do you offer warranty or after-sales service?
A ; Yes, all Luxe Watch U 4 watches include a 24-month service warranty covering mechanical defects. Our customer service team is always ready to assist you.
Q ; Can I return or exchange my order?
A ; Yes. If your watch arrives damaged or defective, please contact us within 7 days of receipt for a replacement or refund. Products must be in unused, original condition. and ruturn shipping cost and customs taxes pay on buyers.
Q ; What does the packaging look like?
A ; Each watch is delivered in a luxury presentation box, carefully protected during shipping to ensure it arrives in perfect condition.
Q ; Can I modify or cancel my order after placing it?
A ; You can modify or cancel your order within 24 hours after purchase. Once shipped, we cannot make changes. Please contact our support team immediately for assistance.